Support Specialist I: Full Time

5920 W 21st St, Wichita, KS 67205, USA

Job Type

Full-Time, 1st Shift

Job Description


  • Receives incoming calls for customer scheduling and support


  • Demonstrates a positive team attitude while working with colleagues


  • Transfers complex calls efficiently to appropriate staff members to be addressed


  • Assists with researching and implementing new technology and data entry


  • Works in a team environment to address customer needs


  • Processes incoming calls and provides customer assistance where necessary


  • Ability to assist the shipping and receiving department when requested



Job Requirements


  • Have a high school diploma, GED, or be currently enrolled

  • Be able to lift or carry 20 pounds

  • Previous retail, sales, manufacturing, or customer service experience is helpful

  • Strong written communication skills and CRM experience (such as Salesforce or similar online platforms) a plus

  • Excellent verbal communication skills are a must


Benefits


  • Health and Dental Insurance for Individuals and Families through BCBS of Kansas

  • Optional Retirement Contributions with Company Match (up to 3%)

  • Paid Vacation

About the Company

Johnson Gage and Inspection (JGI) began in May of 1988 in Wichita, KS, in response to the need of many local companies for a calibration provider familiar with the practices and standards of the aerospace and general manufacturing industries. JGI set out to be the preferred choice for calibration, certification, and inspection by offering high quality service and fast turnaround at a lower cost. Our office has a family atmosphere and offers a great benefits package + flexible weekday hours.